Dialing Time Exhausted
First, the account administrator should check their billing information to make sure it is valid.
Second, check to be sure that you have not exceeded your monthly allotted dialing time based on your calling plan. (Unlimited Calling Plans will not need to purchase a new plan)
- To check your available calling time, please go to Reports > Usage Report and confirm the Available time in the top left corner.
- If you have run out and need to access more dialing time, please go to My Account > Manage Account and click "Change Monthly Plan". Choose the amount of dialing time you need and begin a new billing cycle.
Last, if you can confirm that the above are not the cause, please contact support.