Change Caller ID Display

Caller ID information 

Change Caller ID 

Heat Mapping

Caller ID Information

The number that will appear on the contacts caller ID will be the phone number that you are using to connect to Call Logic or the number that is provided as the Caller ID Display under General Settings.

Change your Caller ID:

1. Go to Campaign and click on Caller ID Setup / Verification:

2. Click the Add new Caller Id button at the top of the screen.

3. A pop-up will appear where you can enter in the desired caller ID number.  Click the Add button to save the new Caller Id.

4. To delete a Caller Id, hover over the line with the number you wish to delete and click on the Trash icon on the right-hand side.

 

Heat Mapping

There is an unwritten rule in the telephony world: no DID should make more than 250 dials (dials, not connections) per day. If the calls go above 250, the chances of the DID being marked as "Spam Likely" or "Spam" increase significantly. 

Heat Mapping is the process Call Logic uses to rotate a user’s caller IDs within a calling campaign, helping reduce the number of dials out per DID. The Heat Mapping display provides a visual representation of the total calls per DID and shows how close each one is to the 250 calls per day recommendation.

The system uses geofencing technology to select the closest DID to the contact being called. If that number has already reached the 250 limit, then the system will automatically move to the next closest DID.