Reporting and Tracking – Call Logic

Reporting

To access reports in Call Logic, go to Reports at the top and click on the desired reports. Explanations of each report are shown below.

Summarizes the following information based on the date range selected:

Time - Total Talk Time, Average Talk Time, Pause Time
- Total Time = How long you were on a campaign
- Total Talk Time = How long you were connected to a live person or a voice mailbox
Number of calls - Made, Connected, and Scrubbed

This report quickly shows the progress made on campaigns for a selected date range.

This report will show a list of your calls made. You can also use it to search for a specific phone number over your selected date range.

If you have selected to record a call, you can find them here by a specific date range.

If you were coaching calls during a specific time frame you can find it here.

This report will show the following information: