Recording Information
The Recording feature allows the user to record up to 3 of hours of talk time. When using the Recording feature, the Call Logic system will only record the connected calls, not the dead air in between calls.
It is the Call Logic user's responsibility to comply with and abide by any and all applicable laws that regulate, restrict, or prohibit the recording calls, including any applicable federal or state criminal wiretapping statutes.
There are 3 different settings for using Recording:
- None - The Recording feature is off
- Single Call - The Recording feature will only record this one call and must be turned on for each call the user wishes to record.
- Continuous - The Recording feature will record all calls in the calling session automatically once the user clicks "On".
- Manager Scheduled Recording - You are able to schedule automatic recording of a users calls during a specific time frame. Click here to view the manager specific information about Scheduling and Reviewing Call Recordings
Initiate a Recording during a Calling Campaign
To start recording, the user will select the recording button and click "On".
To stop recording, select the recording button and click "OFF".
Finding Your Call Recordings
- To access your previous recordings select Reports > Recording History
- Select the Date range for your recordings and select Run Report
- (Note: Maximum recording time 3 hours and the recording will be saved to Call Logic for a period of 90 days and then deleted.)
- (Note: Maximum recording time 3 hours and the recording will be saved to Call Logic for a period of 90 days and then deleted.)
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