Why is the line silent when I call into my campaign?

Why is the line silent when I call into my campaign?

When dialing on a Calling Assistant campaign, you will not hear any ringing while it is dialing out.

This is normal.

When a call connects you will hear a beep to alert you that a call is connected. The contact does not hear the beep. This is how you know you have connected to a live person or a voicemail box.