What is Drop Call Rate vs. Line Count?

Drop Call Rate

A dropped call is a call that has been hung up on, or in some cases, a voicemail has been left while you are on the other line with a contact. The Drop Call Rate has been preset to meet the FCC requirements. To learn more about the drop call rate, go to www.fcc.gov. 

If you set the drop call rate to zero, you will not have any dropped calls, which is the same as using the 1 Line Option under Line Count.

If you set the drop call rate to 1 or higher, you will be using the 2 line option until you reach your drop call rate. When setting up a campaign it is an either-or choice for Line Count or Drop Call Rate. Depending on the line count selected, the system will send out either 1 or 2 calls, and then wait until the calls have been completed and then send out calls again.

Line Count

Below explains the differences between 1, 1.5 or 2 lines.

• 1 Line - The system will send out one call and wait for the result and when that call is completed another call will be sent out.
• 1.5 Lines -  the system will alternate between sending out 1 and 2 calls.
• 2 Lines - The system will send out 2 calls at the same time. The system will connect you to the first call answered, and if the 2nd line is answered, your prerecorded vm will be played. Once the first call that the user is connected on is disconnected, the system will send out another 2 calls.